Refund & Cancellation Policy

Last updated: August 12, 2025

At Sendiee, we strive to provide the best service possible. However, if you are not satisfied with your purchase, we offer a refund policy under certain conditions.

1. Subscription and Payment

All subscriptions are billed on a recurring basis (monthly or annually, depending on your selection) and will automatically renew at the end of each billing cycle. You can manage your subscription and payment methods through your account settings.

All payments are processed securely through our payment gateways such as CashFree. We do not store your payment information on our servers.

Subscription fees, one-time payments, and any other charges are clearly stated during purchase.

2. Refund Eligibility

Refunds will be considered only in the following circumstances:

• Technical Issues: If you experience technical issues with our services that are not resolved within a reasonable timeframe by our support team.
• Service Downtime: If our services are unavailable for an extended period due to technical issues on our end.
• Billing Errors: If you are incorrectly charged for a subscription or service.

3. Non-Refundable Situations

The following situations are not eligible for refunds:

• Change of Mind: If you simply change your mind about a purchase.
• Used Services: If you have used the services or products beyond a reasonable extent.
• Late Requests: If your refund request is made after the 14-day window.
• Failure to Read: Failure to read or understand the product description before purchase.

4. How to Request a Refund

To request a refund, please follow these steps:

• Contact our support team at info@sendiee.com within 14 days of your purchase.
• Provide your order details and a description of the issue.
• Our team will review your request and respond within 3-5 business days.
• If your refund is approved, the refund amount will be credited back to the original mode of payment within 7-14 business days.

5. Cancellation Policy

You can cancel your subscription at any time through your account settings. If you cancel your subscription, you will not be charged for the next billing cycle, but you will not receive a refund for the current billing period.

6. Changes to This Refund Policy

We may update our refund policy from time to time. We will notify you of any changes by posting the new refund policy on this page. You are advised to review this refund policy periodically for any changes. Changes to this refund policy are effective when they are posted on this page.

7. Contact Us

If you have any questions or concerns about our refund policy, please contact us at info@sendiee.com.